Delivery & Shipping Policy
Once your order has been placed, you will receive a confirmation email. Generally speaking items will be despatched, stock permitting within 48 hours of the order being placed.
Next day and Saturday delivery is available at an additional cost. Please contact our sales office for specific prices. Unfortunately next day delivery is not an assured service, and whilst items will be despatched on a next day service in good faith we will not be held responsible for delivery failure by third party carriers.
Our normal delivery times are 8:00am to 6:00pm Monday to Friday.
Important: A representative of the purchaser must be available to sign for the delivery. The Grey Simmonds courier will not leave goods without a signature. Delivery failure due to inaccessible sites, or no one being available to sign for the goods, will not be the responsibility of Grey Simmonds.
Online orders under £75.00 excluding VAT are subject to a carriage charge of £6.95.
You are responsible for your order once the package arrives at the supplied delivery address. It is not always necessary for the card holder to sign for any goods ordered. We cannot be held responsible if the package goes missing once delivered. If any goods are received faulty or damaged you must advise us as per the returns policy.
Deliveries are usually made by XDP. We are unable to give instructions to the couriers with regards to leaving items elsewhere such as with neighbours or in garden sheds. If, when ordering, you left instructions to this effect we must apologise as this is not possible.
Orders placed outside of normal business hours, will of course be processed on the next available business day.
We can only deliver to UK addresses. For overseas enquiries please contact our sales office.
Please note we do not refund postage.
Your order may be delayed if there are any unexpected stock shortages. (You will be notified by e-mail or telephone if this is the case).
Your order may also be delayed if we fail to get authorisation for payment for your order.